Refunds and Returns

We offer a 100% money back product satisfaction guarantee on products returned for any reason. If any of our products cause you dissatisfaction, you can return the unused portion of the product for a full refund, less delivery charges. The product's unused proportion remaining must be 50% or more.

For your protection, we recommend that you always use a recorded-delivery service to return the products, as we will not process any refunds until we receive the products back.

For products that have been delivered in error we will refund the full value of the products and the costs of returning them.

If you are unsure which product is best for you then please call us or visit your local stockist.

Please note, we can only accept a reasonable number of returns from each customer.

To return your item(s), you must first obtain a Return Merchandise Authorisation No. (RMA#) within 30 days of receipt of your order.

If there is a packing issue upon receiving your order from the Indio warehouse you must notify us within 5 days from receipt of delivery.

Returns will not qualify for a credit without an RMA#.

How to Return an Indio Product

Obtain your RMA# within 30 days of our receipt of your order via email by submitting your details, Alternatively call Indio on 02 0404 868 907 .

All products must be in their original packaging.

Please include a copy of your invoice and RMA# with your return

Please retain your postal receipt from Australia Post as we will ask to see this if we fail to receive your return package.

Returns will be processed within 5 business days of receipt and a credit will be issued in the original form of payment.

Send returns to:

Indio (Aust) Pty Ltd

PO BOX 544 Balgowlah NSW 2093

1. Information on how to enter and prizes form part of these conditions of entry.
2. Entry and participation in this promotion is deemed to be acceptance of these terms and conditions of entry.
3. Information on how to participate in this promotion forms part of these conditions of entry.
4. The promotion is open to Australian residents aged 16 years and over.
5. Employees of the Promoter and their immediate families are ineligible to enter.
6. More than one entry per person is permitted.
7. The promotional period commences April 15th, 2016 (AEST) and closes 11.59pm (AEST) on 13th May, 2016. 
8. This is a game of skill. Chance plays no part in determining the winners.
9. Participants may enter the promotion as follows: in 30 words or less, answer the question:
   What makes your mum so special?
   To enter, visit indio-skincare.com/competition and include your full name, address, contact phone number and email address.
10. Entries will be individually judged based on literary and creative merit and originality.
11. The promotion will be judged by a panel of judges appointed by the Promoter and will be determined on May 20th, 2016. The winners will be notified by email using the contact details provided in their entry on May 26th, 2016.
12. There will be 2 prize winners (Plus 2 prize winners mum's) determined by the judges. Each Prize is valued at $550.30 AUD. Prizes will be delivered to each winner's nominated Australian address. Delivery charge to be paid for by the Promoter if within Australia otherwise postage to be primarily paid for by the prize winner. The promoter will subsidize $10 of delivery cost if a non Australia address. The promoter will not be liable for any duties incurred for international delivery.
13. Prize winners will need to provide their mum's contact address details for delivery of their prize.
14. All the winners must be minimum 16 years of age.
15. In the event that for any reason whatsoever a winner does not take the prize or an element of the prize at the time stipulated by the promoter, the prize or that element of the prize will be forfeited by that winner.
16. Entries not completed in accordance with the rules and conditions, or received after the closing date, will not be considered. Indecipherable or incomplete entries will be deemed invalid. The judges decision in relation to any aspect of the competition is final and binding on every person who enters. No correspondence will be entered into.
17. Prize valued in Australian dollars. Prize values are the recommended retail value and are correct at time promotion started, April 15th, 2016.
18. Total Prize value in AUD is = $2,201.20 inc GST.
19. Prize, or any unused portion of the prize, is not transferable or exchangeable and cannot be taken as cash.
20. Except for any liability that cannot be excluded by law, the Promoter excludes all liability including negligence for any personal injury; or any loss or damage (including loss of opportunity) whether direct, indirect, special or consequential, arising in any way out of the Promotion, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter's control); (b) any theft, unauthorised access or third-party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these conditions of entry; (e) any tax liability incurred by a winner or entrant; (f) redemption of a prize and/or (g) participation in the promotion.
21. If for any reason this competition is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration security, fairness, integrity or proper conduct of this competition, the Promoter assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction or unauthorised access to, or alteration of entries.
22. The Promoter can without notice withdraw the competition and with out reason.
23. All entries become the property of the Promoter. The name and a possible photograph of the winner may be used for promotional purposes by the promoter, unless the winner otherwise notifies the Promoter at the time of accepting the prize.
24. All entries submitted become the property of the Promoter. Entries will not be returned to any entrant. By entering this promotion, each entrant warrants to the Promoter that each entry submitted is an original work of the entrant, which does not infringe the rights of any third party. The entrant agrees to indemnify the Promoter against all claims and costs by third parties arising from a breach of the warranty set out in this condition.
25. The Promoter collects personal information in order to conduct the promotion and may use for an indefinite period, unless otherwise advised, the information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant. Entrants should direct any request to opt out, access, update or correct information to the Promoter. All entries become the property of the Promoter.
26. By entering the competition, the entrant consents to receipt of any email regarding the competition, and other emails which inform the entrant of the Promoter's other products, services and events and to promote third-party goods and services it may be interested in.
27. As a condition of accepting a prize, each winner may be required to sign any legal documentation as and in the form required by the Promoter in their absolute discretion, including but not limited to a legal release and indemnity form.
28. The Promoter is Indio (Aust) Pty Ltd (ABN 28 151 545 658) of 11/202-204 Harbord Road, Brookvale NSW 2100. Telephone 02 8065 2955.

Blog

Taking a Look at the Best Skincare Products for Pigmentation

If discolouration, blotchy brown patches or dark spots have started to appear on your skin, you might have developed a skin condition known as pigmentation. This normally happens as a result of sun damage that causes an excessive amount of melanin to be produced – the cells that are responsible for giving both skin and hair colour. The aforementioned brown patches and dark spots most commonly appear on the face and hands, although they may also appear on other parts of the body as well.

Anyone who has experienced pigmentation knows the effect this condition can have on a person’s self-esteem. Fortunately, there are numerous skincare products for pigmentation and anti-aging on the market that can help with reducing the appearance of pigmentation. It can understandably be quite difficult to know which one is best, which is why Indio has compiled a list to help you find the best serum for anti-aging and pigmentation for your skin type.

Mineral Complex

Mineral Complex is a morning or night cream for pigmentation and anti-ageing applications that can be used on any skin type, although it is specially recommended to use on dry to normal skin and skin with redness. It should be applied onto the face, neck and décolletage so it can replenish skin that has been impacted by severe essential fatty deficiencies.

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How Using the Right Skincare Products Can Help with Acne

Anyone with skin that’s affected by acne should follow a suitable skincare regimen. Skincare for acne prone skin can help to alleviate breakouts by preventing bacteria from building up and stopping pores from becoming blocked. With so many skincare products on the market, it may be hard to know what the best skin care products for acne are and what type of skincare regime you should follow. If you’re looking to buy acne skin care products online, Indio can recommend the types of products you should get.

Cleansers

Acne sufferers should use a facial cleanser with a good balance of suitable ingredients and concentrations that can treat the type of acne they have. A cleanser cleans the surface level of your skin to take off makeup or SPF products, and it can also remove excess oil, dead skin cells and dirt in order to help decrease the likelihood of your skin breaking out. Anyone with overly dry skin should use a cleansing oil or rich cream to give their skin additional moisture, while people with naturally oily skin will benefit from using a water-based cleanser.

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